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Case study from Oaxaca, Mexico: Am I paying my staff too much? by Alvin Starkman

Day of The Dead is upon us in Oaxaca, and Juanita's hotel still has rooms available for one of the busiest times of the year. The City of Oaxaca, a UNESCO World Heritage Site in Southern Mexico, relies on tourism for its very existence. Juanita is trying to figure out where she went wrong, realizing that Día de Los Muertos should top up her bank balance, just like the Christmas season, the summertime festival weeks known as Guelaguetza, and Easter. Time and again she asks herself, "Am I paying my staff too much?" read more
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